However, some unexpected circumstances might result in a delay for which we sincerely apologize. We ensure to deliver the perfect furniture as seen on the website. However due to screen resolution or lightings, there might be slight variations in fabric color and wood finish.
All our furniture products are subjected to a warranty period of one year against manufacturing defects. However, any product, which is damaged, distorted, neglected or improperly set up, shall not be covered under the warranty criteria. Accessories shown in the photograph are meant for representation purposes only and are not part of the actual product.
Please ensure you have checked the dimensions before placing an order. Damages: Our delivery arrangements to your home have been planned to ensure a zero-damage and unperturbed experience. Please contact us immediately if:.
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Cancellations: Once the order is placed, no form of cancellation will be entertained. All the local delivery taxes like Special State Taxes, Army Cantonment Areas, Octroi, etc needs to be paid by the customer additionally at the time of delivery. We custom - Build your dream furniture Start Now. Enter you email address to stay tuned with latest offers and products.
Zara Hotel Naples
My partner and I purchased a chair online from Zara Home's website. It arrived heavily damaged. Instead of sending us a new one for free and promptly collecting the damaged one they insisted we purchase a brand new chair. The new chair arrived, however it is poorly made albeit reasonably robust.
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As for the damaged chair, Zara Home has so far let us down twice by failing to pick it up on prearranged dates. They are also unable to specify precisely when it can be picked up - meaning one of us has to work from home. Their customer service officers are unhelpful and are even unable or unwilling to directly connect you to other departments.
Frankly, this amount of fuss isn't worth it. I have no confidence in Zara Home's quality control over their products and even less in their customer service. They should offer a no-fuss refund and then make an effort to collect the item at a time that suits us, the customer. I would not purchase from Zara Home again and I urge others to refrain from the same.
They are lazy, disorganised and borderline dishonest. Their products are also poor quality. Last year I saw really beautiful christmas ornaments in their store display tree in Tallinn, unfortunately none were left for sale.. The website had sold out as well.. I asked them to provide the ones on the display tree for me once its taken down, but by mistake they sold them.
I bought them immediately along with a pair of super cute tumblers. Order was shipped within a few days, and I was able to pick it up from the local store within a week. Everything arrived well packed and protected. I made an order on the 6th of Oct.
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It's the 18th and nothing has arrived. This is 10 working days. The site claims that the maximum delivery time is working days for Athens, Greece. I asked for a tracking number and they gave me one that is not recognizable from the delivery company. Moreover, the delivery company doesn't have a delivery under my name. They also lied about the delivery day.
No one takes action so that I receive a refund. This such a disgrace. This is the 3rd but unfortunately, the last time that I'm placing an order on Zarahome.
I have ordered the same mirror 2 time and each time the mirror comes damaged and the box the mirror is in is beat up and not much protection. I love the mirror but the package and shipping could really be better. Have ordered from Zara Home many times as I love their range and could keep buying and buying really. Normally packaging is very good, but I had a slight blip with my latest order whereby two items came broken.
They sorted this out immediately and pretty much within 24 hours of contacting them, I had received replacement products. Brilliant service and you can't ask more than that.
The only thing I really do wish, is that they would extend their click and collect options. I am big fan of Zara Home products and style. However it seems they know noting about customer service. I've ordered big amount of different towels. EACH towel was unpacked in very rough way it looks like they were needed to scan codes inside packs , and they didn't even bother themselves to put towels back into packs. So it was total mess of towels hanging out from their packs, broken cellophane everywhere.
I could not believe my eyes.
It is not what you want to see when receive your order. The worst customer service I have come across. Completely unhelpful and considering I was making a very large order they clearly do not value their customers.
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Zara please do something about this, do any of you read these reviews!!! So disappointed. Never again. Ordered a dress, was way overpriced so returned it. Parcel was returned back to me. Sent again with royal mail. Parcel was signed for and a week later I still had no confirmation email. Guests can make use of a tub, a shower and a hairdryer included in en suite bathrooms. Unwind and embrace the ambiance of Naples in the gastronomic restaurant onsite.
You can window shop along a shopping street and a market and dine at The Wonderful Sea, within 50 meters from the hotel. Check-in: from hours Check-out: until hours Extra beds There is no capacity for cots in a room. There is no capacity for extra beds in a room. Type in your starting point to receive driving directions to the property.
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All rights reserved Contact Us. Naples Hotels. USD U. Check-in date:. Check-out date:. Ages of children:. View deals. See all photos. Room Choices. Parking Paid parking. Breakfast In-room breakfast Continental breakfast.